Job Description:

#LI-DNI
Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
• Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
• MACD creation knowledge in Cisco UCCE & IPT platforms.
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
• Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
• Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
• Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signaling.
• Should be ready to work in 24/7 business support environment
• Should be having 4-7 years of experience on Cisco Voice platform.
• Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
• Should have strong verbal & written communication s...