Enhance your IT skills with a vital role as a Level 1 Desktop Support Technician within a collaborative IT team. Deliver comprehensive helpdesk support for various devices and systems in this engaging position.
This role focuses on providing IT support services, including user account management and hardware maintenance on PC and Mac platforms. You will monitor computer systems and assist in troubleshooting video conferencing and networking issues. The position requires adherence to SOP documentation and effective ticket management through the Service Now system.
Key Responsibilities:
• Provide IT helpdesk support for user accounts
• Manage system imaging and patching as needed
• Troubleshoot and repair PC and Mac hardware
• Maintain workflow via the Service Now ticketing system
• Offer mobile support for various operating systems
Requirements:
• Strong service-oriented mentality required
• Technical experience with Windows 10 and Mac OSX
• Basic networ...