Requirements Bachelors degree in IT, Computer Science, Computer Engineering, or related field. Minimum 35 years of experience in L1/L2 IT or OT operations support. Experience in ITS, traffic management, tolling systems, or 24/7 mission-critical operations preferred. Hands-on knowledge of VMware, vSphere, vCenter, vSAN, ESXi, and HCI/VxRail clusters. Working knowledge of SAP S/4HANA, CRM, databases, RSE systems, and back-office transaction flow. Familiarity with ITIL processes, incident management, change management, and SLA monitoring. Strong troubleshooting, documentation, and communication skills.

4-5 years
L1 L2 Support engineer