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L1- Resource Team Lead I Onsite

Company

Manpower (Philippines)

Location

Taguig, National Capital Region

Posted

June 27, 2026

Position Overview

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • 3–5 years of experience in IT support, service desk operations, or end-user support.
  • Previous experience in a Team Lead, Senior Service Desk Analyst, or similar leadership role.
  • Working knowledge of ITIL Incident Management, Problem Management, and Service Request Management.
  • Experience supporting Windows, Mac OS, and enterprise IT environments.
  • Basic knowledge of networking, Citrix/VDI environments, and telephony support.

Job Responsibilities:

  • Lead and oversee daily operations of the Level 1 IT Support team.
  • Manage ticket intake, workload distribution, and adherence to support processes.
  • Ensure incidents, service requests, and escalations are properly tracked, documented, and resolved according to ITIL standards.
  • Serve ...

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