Become a L1 Smart Hands Support Engineer and offer essential onsite IT support for diverse customer locations. Perfect for independent contractors skilled in desktop troubleshooting and hardware tasks.
This freelance position emphasizes providing comprehensive L1 EUC support, encompassing troubleshooting, hardware installations, and basic network assistance. You will play a crucial role in maintaining operational efficiency through meticulous ticket management and communication with remote technical teams.
Key Responsibilities:
• Deliver onsite Smart Hands and Level 1 support
• Troubleshoot and repair desktop and laptop systems
• Assist with hardware installation and break/fix activities
• Provide help during network connectivity issues
• Maintain accurate documentation for site activities
Requirements:
• Relevant experience in EUC/Desktop Support roles
• Basic understanding of hardware and networking principles
• Proficient with ticketing systems for I...