Role Overview We are seeking proactive and customer-focused L1 Support Engineers to provide first-line operational support across multiple enterprise applications. You will be responsible for handling user requests, managing incidents, ensuring SLA compliance, and coordinating with technical teams to deliver excellent support services.
Key Responsibilities - Provide first-line operational support for enterprise applications.
- Monitor shared support mailboxes and respond promptly to user requests.
- Log, track, and manage incidents and service requests through to resolution.
- Categorise and prioritise issues based on business impact and urgency.
- Perform first-level troubleshooting and resolve common application issues.
- Escalate complex technical issues to L2/Application Support teams when required.
- Coordinate with L2 engineers to ensure timely resolution of escalated issues.
- Communicate clea...