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L1 Support Engineer

Company

Total eBiz Solutions Pte Ltd

Location

singapore, singapore

Posted

July 12, 2026

Position Overview

This L1 Support Engineer will serve as the first-line operational support resource across a portfolio of enterprise platforms. Key Responsibilities:
  • Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
  • Log, track, and manage support tickets through to resolution, ensuring SLAs are met
  • Triage incoming issues, categorised by priority and platform, and escalates complex technical matters to the L2/AMS team as appropriate
  • Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
  • Communicate clearly with end users on issue status, resolution timelines, and workarounds
  • Maintain support documentation, runbooks, and knowledge base articles
  • Support recurring governance and compliance activities across platforms
Supported Enterprise Platforms:
  • Salesforce CRM & Marketing Cloud
  • Workato
  • UiPath ...

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