Job Description – IT Support Specialist (1–2 Years Experience)
Position: IT Support Specialist
Experience: 1–2 Years
Location: Hyderabad / Noida, India
Employment Type: Full-Time
About the Role
We are seeking a proactive and customer-focused IT Support Specialist to provide onsite and remote technical support for end users. The ideal candidate will have hands-on experience in desktop support, incident management, asset management, hardware troubleshooting, and end-user experience management. The candidate should possess strong communication skills and a customer-first approach to delivering high-quality IT services.
Key Responsibilities
Service Management
Manage Incidents and Service Requests through Service Now or similar ITSM tools.
Ensure timely resolution of tickets while adhering to defined SLAs.
Maintain accurate documentation of incidents, requests, and resolutions.
End User Support & Experience
Provide professional and responsive technical...