Job Title

L1 Technical Service Desk Engineer

Experience

Proven working experience in an IT/Application Support helpdesk

Location

Leeds – Hybrid role. 2 days per week in the office – Leeds City Centre

Security Clearance

Need Active SC Clearance

Contract

Inside IR 35

Job Description

Role Requirements:

Experience / Education

• Hold valid Security Clearance (SC)
• Proven experience in an IT/Application Support helpdesk, providing direct user support.
• Advocate of ITIL best practice processes.
• Experience in a customer-facing environment.
• Experience in fault finding and improving first-time fix ratios.
• Ability to communicate effectively with colleagues of varying IT skill levels in potentially pressured situations.
• Strong organizational, time management, and work prioritization skills.
• Ability to wor...