Job Description:

#LI-DNI
Supporting Experience on Cisco UCCE / UCCX IVR application and environment
. Should have very strong knowledge on Java and Web Application deployment
• Should be able to troubleshoot the production issues
• Have clear understanding on application deployment and models
• Should be having 3-5 years of experience on Cisco technologies(UCCE/UCCX) and Java
• Should have strong verbal & written communication skills
• Work & Coordinate with customer and stake holders to assist in Problem resolution in
• Good skills on creation of technical product documentation,
• Performs Root Cause Analysis & Track and update key performance metrics
• Act as a point of contact for all service delivery issues/ pending work/ escalations
• Provide team support and process improvements through individual contributions
• Maintain and Update Knowledge Base and documentation & Initiate and implement...