Position Overview
Job Description –
Deskside / Desktop / End User Computer support in a corporate environment Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support. Support Mac OS, Windows OS, Microsoft Office , Smart Phones, AV Conferencing Systems, Printers and PC hardware Ability to categorize and prioritize end user support requests and service requests by utilizing Service Now ticketing system to track tickets and provide up-to-date status and information. Ability to research and follow appropriate KB articles. Strong Microsoft Office skills (Outlook, Word, and Excel, PowerPoint) Maintain system configurations and KB documentation; providing updates to articles as needed. IMAC Support - IT equipment Install/Move/Add/Change/Decommission Smart Hands support with networking, server, and telecommunications technologies. P...