Role Description

Technical Analyst Role

Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes.

Key Accountabilities:

Own L2 support for MIM Sync and MIM Service in production and non-production environments.
Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs.
Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions.
Perform operational activities:
User/account provisioning exceptions (joiner/mover/leaver fallouts)
Access request workflow fallouts and queue management
Certificate/credential-related issues (where applicable)
Use SQL Server t...