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L2 Support Engineer (Application Support Engineer)

Company

Lifted, an Upwork Company

Location

Lisbon, Lisbon

Posted

June 24, 2026

Position Overview

Job Description

  • Delve deep into product functionalities to address intricate product queries.
  • Cultivate a broad understanding of the product codebase.
  • Perform Level 3 analysis, troubleshooting, and resolution of customer service requests (CSRs).
  • Scrutinize product logs, draw parallels with code, and pinpoint problems at the L2 level.
  • Adhere to stipulated protocols for escalating issues to the engineering team.
  • Craft patches or hot-fixes in tandem with the backend engineering function, when required.
  • Be actively involved in assessing and implementing product upgrade and installation protocols.
  • Channelize valuable customer feedback to the backend engineering function for product enhancements.

Qualifications

  • Proficiency in Core Java programming.
  • Adeptness in scripting (Shell or Perl).
  • Profound knowledge of Linux.
  • Stellar verbal and written communication prowess.

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