Purpose of the role:

L2 Technical Support Engineer is responsible for ensuring the run of the applications at highest quality and availability. Proactive monitoring and providing in-depth troubleshooting and solution to the customer complaints as well as the service caused problems are key purposes of this role. Post mortem analysis reports should be prepared after major problems including the history of the event, measures taken and future actions.

Main Responsibilities:

• Responsible for guiding through impacting service incidents, owning the investigation, diagnosis, identifying root cause and taking actions to permanently fix the problems
• Capacity management of the core and broadband networks to keep customer performance at the highest level with a proactive approach
• Analyze L2 support requests from individual business units, take action to resolve the issue and/or escale them to relevant teams
• Proactively monitor ...