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L3 Production Support Engineer - Pega

Company

Astra North Infoteck Inc.

Location

Toronto, Ontario

Posted

June 23, 2026

Position Overview

Job Description

Job Title: L3 Production Support Engineer - Pega

Quantity: 3

Work Model: Hybrid (2–4 days onsite)

Experience Required: 6–8 Years

Role Description:

We are seeking experienced L3 Support professionals with strong Pega platform expertise and production support capabilities. The role involves end-to-end incident management, deep technical troubleshooting across application, integration, and database layers, and ensuring timely resolution of production issues within defined SLAs.

Key Responsibilities:

Incident & Production Support

• Own end-to-end resolution of L3 incidents via ServiceNow, ensuring RCA and closure within SLA.
• Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers.
• Support and monitor batch jobs, schedulers, queue processors, listeners, and ove...

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