**Want to be a part of our team?** The MS Engineer (L3) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients.

The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA). The MS Engineer (L3) focuses on forth line support for escalated incidents and requests with a high level of complexity.

Ensures contracted Managed Services outcomes are delivered to the client. Radford reference: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repair...