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Description
The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.
Key Responsibilities:
Presales:
Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
Deliver technical presentations, demonstrations.
Post-sales:
Analyze customer's needs, and translate this into SLIMS workflows
Configure the SLIMS platform to match the lab's requirements
Build plugins for connecting instruments or displaying custom forms or portals
Act as the customer voice to influence future product design to meet customer needs
Lead or support project delivery, ensuring solu...