PRIMARY RESPONSIBILITIES:

• Troubleshoots and corrects daily disruptions to productivity.
• Ensures that the RBS provides a high level of service to the Affiliate operations based on the Statement of Work
• Manages the staff operations and administration for the RBS program, including optimizing shift schedules, according to Affiliate needs.
• Proactively manages performance, throughput, utilization, and quality via established KPIs, alerting program leaders of deficiencies in a timely manner.
• Main RBS point of contact for Affiliates regarding all operational issues.

SPECIFIC RESPONSIBILITIES:

• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Maintains a working knowledge of all processes and procedures being supported by the assigned teams.
• Participates as required in the recruitment of the new RBS staff on behalf of Affiliates with operations housed in RBS f...