General requirements:

Able to provide LIMS technical support in a GMP regulated environment. General working knowledge of laboratory testing processes and documentation. The role requires troubleshooting and communication skills, initiative, determination and responsibility.

Responsibilities include but not limited to:

·Manage and complete all Support tickets in a timely manner related to troubleshooting at the application level, errors, user configuration, user creation, deletion.

·Work directly with level 3 administrators to resolve any issues/requests escalated to the Level 3 team.

·Contribute to the support and maintenance of operating procedures (SOPs and Work Instructions) pertaining to LIMS by reviewing updates to documents as requested by the validation lead/system manager.

·During LIMS upgrades and/or enhancements, perform development testing and support user acceptance testing, and upgrades.

·Identify opportunities f...