Department: Rooms Division, Front Office & Guest Services

Location: United Arab Emirates - Dubai

Description

The Lady in Red is an iconic symbol of Kempinski and is in essence the Residence Ambassador (or First Lady). As an extended arm of the Residence Manager she welcomes, meets and farewells residents and guests and is responsible for the communication with all residents and guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to residents and guest well‑being.

Key Responsibilities

• Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests.
• Substitutes the Front Office Duty Manager in their absence
• Handles all residents & guests’ comments & complaints, as well as following up on resolving those.
• Ensures that as per Kempinski Health & S...