French/German Language – Service Desk Analyst

Location: Lucknow (Work from Office

)Company: HCLTech

Role Overvie

w:
We are seeking dynamic and customer-focused French/German Language Service Desk Analy sts to join at HCLTech Lucknow. The candidate will be responsible for providing technical support and assistance to global clients, ensuring timely resolution of IT issues while maintaining high service standar

ds.

Key Responsibili

• ties:
  Provide IT Service Desk s upport to international clients via calls, chats, and e
• mails.Handle incident management and service re quests in line with defined
• SLAs.Troubleshoot issues related to Windows OS, hardware, software...