Overview

Language Trainer at EXL City of Cape Town, Western Cape, South Africa

Responsibilities

• Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.
• Deliver training to associates, management or the clients.
• Monitor and evaluate training programs for quality and effectiveness; make recommendations for improvement.
• Ensure that the assigned targets are met in accordance with SLA and Internal standards.
• Ensure that the training quality is in compliance with predefined parameters (as defined).
• Ensure adherence to established attendance schedules.
• Accountable for Batch attrition/Absenteeism at all times.
• Responsible for accurate maintenance of batch MIS.
• Responsible for conducting voice & written assessments at the HCC.
• ...