Position Summary:

Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.

Work Schedule & Expectations:

• Schedule: Monday–Friday, 8:00 AM–4:30 PM CST

Communication & Collaboration Skills:

• Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests.


• Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel.


• Professional Documentation & Reporting: Ability to cle...