** + 1 YEAR OF EXPERIENCE IN COLLECTIONS AND CUSTOMER SERVICE**
HIGH SCHOOL DIPLOMA OR EQUIVALENT
- TWO YEARS’ EXPERIENCE IN CUSTOMER SERVICE OR RELATED FIELD
- EXCELLENT CUSTOMER SERVICE SKILLS
- EXCELLENT COMMUNICATION SKILLS
- PROFICIENT WITH MICROSOFT (EXCEL, POWERPOINT, ETC.)
- BILINGUAL ENGLISH/SPANISH IS A MUST JOB DESCRIPTION MAKING OUTBOUND CALLS ON DELINQUENT ACCOUNTS
- RECEIVING INBOUND CALLS ON DELINQUENT ACCOUNTS
- HANDLING REDEMPTIONS
- HANDLING REPOSSESSED ACCOUNTS
- OUT FOR REPOSSESSION REVIEWS
- SKIP TRACING
- LOAN HARDSHIP REVIEWS
- MAKING SUITABLE ARRANGEMENTS WITH CUSTOMERS THAT ARE CURRENTLY PAST DUE
- IDENTIFYING ACCOUNTS THAT REQUIRE MANAGEMENT REVIEW
- PROVIDING OUTSTANDING CUSTOMER SERVICE
- MAINTAINING REQUIRED STANDARDS SET BY THE DEPARTMENT
- ADHERENCE TO COMPANY POLICIES AND PROCEDURES
SHIFT:
08:00-18:00 MONDAY TO THURSDAY 08:00 TO 17:00 FRIDAY AND SATURDAY
OR 11:00 - 20:00 MONDAY TO THURSDAY, / / ...