**About the Role & Team**

Disney Direct-to-Consumer (DTC) includes premium streaming services such as Disney+, Hulu, and ESPN, delivering world-class entertainment experiences to viewers around the globe. The Viewer Experience (VX) team plays a critical role in ensuring our customers receive exceptional support throughout every stage of their journey.

We are seeking a Launch Readiness Program Manager to join our Viewer Experience organization. In this role, you will lead the operational readiness strategy for business launches and initiatives across Disney's streaming platforms. You will ensure our global support teams have the resources, tools, training, and processes necessary to successfully support new products, features, content releases, and business initiatives. Acting as the voice of both the viewer and Viewer Experience organization, you will partner across Product, Engineering, Marketing, Content, Legal, and regional business teams to drive exceptional custo...