Position Overview
Enhance customer satisfaction in Laval, QC as a Technical Advisor. This role focuses on customer service, appointment management, and efficient follow-ups for repair and services.
As a Technical Advisor at our Laval location, you will support customers through phone requests and service follow-ups. Your primary responsibilities include managing work orders and preparing service estimates. This role requires effective communication skills and a service-oriented mindset to drive customer loyalty and service quality.
Key Responsibilities:
• Answer phone requests from customers promptly
• Follow up diligently on service and repair status
• Provide top-notch customer service and assistance
• Manage appointments for service inquiries
• Open and close work orders efficiently
Requirements:
• 1 year of experience as a Service Advisor
• Strong customer service skills
• Proven ability to manage multiple tasks
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