The Learning & Development Manager is responsible for leading and developing a team of Trainers, Assistant Managers, and Lead Assistant Managers across multiple business processes. This role emphasizes coaching, mentoring, and performance development to ensure training excellence and capability building within the organization.

Key responsibilities include:

• Leadership & Team Development : Provide ongoing coaching and mentoring to Trainers and Assistant Managers, fostering professional growth and building a high-performing training team.
• Training Delivery & Facilitation : Oversee and, when necessary, facilitate training sessions to ensure consistent knowledge transfer and skill development.
• Training Needs Analysis (TNA) : Conduct TNAs to identify knowledge gaps and design targeted action plans that address performance challenges.
• Strategic Alignment : Collaborate closely with business leaders a...