Company Name

: KMK Ventures

Job Location

: Ahmedabad (On Site)
Shift:

Permanent Night Shift

Key Responsibilities:
Provide Tier 1 accounting and product support to CPA firms using QuickBooks Online (QBO) through voice interactions.
Handle inbound customer calls and resolve accounting and product-related queries.
Troubleshoot issues related to accounting workflows and QBO product functionality.
Guide customers on product features, navigation, and best practices.
Analyze accounting data to identify and resolve discrepancies.
Deliver an exceptional customer experience with clear and professional communication.
Document customer interactions and escalate complex accounting or product issues to the appropriate teams when required.
Ensure timely issue resolution while maintaining high customer satisfaction.

Eligibility Criteria:
Minimum

1 year of accounting experience

(US, Canada, Australia, ...