Transform customer experiences with Genesys as a Lead AI Solutions Architect in Québec City. Focus on designing advanced AI systems that drive customer loyalty and enhance operational efficiency.
In this senior role at Genesys, you will concentrate on strategic presales activities while designing comprehensive AI architectures for customer interaction use cases. The position requires optimizing workflows and delivering high-impact AI solutions while collaborating closely with clients for technical enablement and coaching.
Key Responsibilities:
• Design AI systems for customer experience enhancements
• Optimize retrieval-augmented generation techniques
• Establish AI evaluation frameworks for quality assurance
• Engineer real-time contextual AI experiences
• Develop RESTful API integrations with third-party systems
Requirements:
• Hands-on experience in AI architecture for contact centers
• Expertise in enterprise integration and design
• Solid evaluatio...