πŸ‡ΊπŸ‡Έ USAJobs.work

America's Job Portal

← Back to USA Jobs

Lead Analyst, Cloud Application Transformation-Incidents & Problem Management

Company

AIA Digital+

Location

kuala lumpur, kuala lumpur

Posted

June 15, 2026

Position Overview

ITIL Processes



  • Familiarity with ITIL processes, especially Incident Management , Problem Management , and Change/Release Management .

  • Ability to analyze incidents, identify patterns, and assist in problem resolution.


Deployment & Release Coordination



  • Understanding of deployment processes & version control

  • Proactive in chasing pending actions and escalating when necessary.


Clear Reporting



  • Prepares status updates and post-incident reports.


Adherence to SLAs & Compliance



  • Ensures timely follow-ups and closure of incidents/problems within agreed SLAs.


Documentation Skills



  • Familiar with ITSM tools (e.g., ServiceNow).

  • Understands risk assessment and approval workflows for deployments.
  • <...

Ready to Apply?

Join thousands of Americans building their careers

Apply Now