We are seeking an experienced **Lead Application Support** **Analyst** to act as a subject matter expert within Software, System, and Test Engineering.

You will work in Newtown, PA and various long-term unanticipated worksites throughout the U.S.

**Responsibilities**

+ Responsible for supporting software applications development
+ Design, deploy, and enhance defined ITIL Technical management and Service management practices in the team as well as across several teams
+ Create high-quality design, technical, and project documentation including documentation of code
+ Write high-quality issue investigations and solution documentation
+ Process incidents and services requests, initiate and formalize changes ensuring proper authorization
+ Utilize different software development methodologies, processes, techniques, and quality planning methods in all phases of work
+ Facilitate effective communication between customers, offshore and onshore ...