Responsibilities:

Perform all standard Senior Customer Success Account Manager (Senior CSAM) responsibilities for assigned customers, maintaining a consistently high level of quality, ownership, and customer satisfaction:

• Develop and maintain a deep understanding of the customer’s IT and information security infrastructure, architecture, and related business processes, including current deployments and planned changes.
• Proactively identify and address potential dissatisfaction risks that may affect renewal and expansion decisions, ensuring timely mitigation actions are taken.
• Collaborate closely with Customer Success Engineers, subject matter experts, Product Management, Support, and Sales teams to achieve agreed customer outcomes and business objectives.
• Build and maintain strong, trust-based relationships with customers’ technical specialists and management representatives, ensuring regular and transparent communication.