Job Description:

The purpose of this job is to provide all aspects of IBM MQ administration and Production support to Application teams

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsibilities:

· The main responsibilities include configuration, implementation and support of IBM MQ.

· Understand business requirements and design solutions accordingly.

· Ensure quality standards in release.

· Take care of incidents, escalate to Client or third parties as necessary.

· Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.

· Work with the right teams within Genpact, Client or third parties for the implementation of change.

· Follow the required policies and procedures for the incident, problem and ch...