Digital Solution Cnslt. Lead Consultant Minimum 8 years of work experience in Salesforce.com Projects Key Skills & Responsibilities: Highly experienced in Administration and application development using Salesforce.com , with deep expertise in Service Cloud implementations for enterprise clients. Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity. Core Expertise (Service Cloud Focus): Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and AI-driven bot implementations (Einstein Bots / Agentforce-powered conversational bots) for enhanced customer support. Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations. Skilled in building customer-ce...