Lead CRM Architect – Dentsu, Lisboa

Location: Lisbon.
Contract Type: Full time, Permanent.

Key Responsibilities

• Design, implement, and optimize customer relationship management systems to enhance business processes and improve customer interactions.
• Deep understanding of CRM platforms, including system design, integration and customization.
• Align CRM solutions within business strategies and objectives aligned with the customer while leading the technical team during implementations.
• Design architecture systems in the CRM domain to ensure high performance and scalability.
• Design and optimize digital platforms.
• Develop and maintain software architecture documentation.
• Ensure architectural integrity and consistency across the software development lifecycle.
• Provide technical guidance and mentorship to development teams.
• Review and approve design and code to ensure adherence to be...