Job Title

Lead Customer Experience

Job Summary

As Lead Customer Experience, you will shape and drive UBL’s overall CX strategy by leading customer journey design, audits, and cross-functional improvements to ensure a seamless banking experience.

Key Responsibilities

• Map and optimize end-to-end customer journeys
• Identify and eliminate friction points across all customer touchpoints
• Develop and implement customer experience (CX) frameworks and governance structures

Minimum Qualifications

• Minimum Education: Bachelor’s Degree
• Minimum Experience: 7 to 10 years in customer experience, service design, or related roles

Location

Karachi, Sindh

Application Deadline

Apply before 30 June, 2025 through the official UBL Careers Portal.