Supervise and inspire a customer care team in the role of Lead Customer Service Supervisor. Drive performance, manage key accounts, and ensure high-quality service delivery.
In this impactful position, you will lead a dedicated group of Customer Care Administrators while facilitating daily operations and training initiatives. Your focus will be on managing customer relationships and expectations, resolving issues swiftly, and ensuring adherence to performance metrics. Your leadership will shape a positive work environment that prioritizes service excellence.
Key Responsibilities:
• Provide leadership and mentorship to your team
• Direct daily workflows and resource management
• Resolve complex customer issues quickly
• Ensure accurate task completion and documentation
• Manage key client accounts to nurture relationships
Requirements:
• Post-secondary education or equivalent experience
• Minimum 3 years in customer service with team leadership
• Proven ...