Role Overview The Lead Customer Success will own the end-to-end relationship with university partners, ensuring a seamless customer experience from onboarding to renewals. The role focuses on driving stakeholder satisfaction, leading cross-functional execution, managing escalations, and helping customers maximize value from the Superset platform.
Location: Bangalore
Key Responsibilities - Lead and mentor the Customer Success team, setting clear priorities and ensuring they're equipped to deliver consistently high-quality client outcomes,
- Set up and continuously evolve processes that make renewals predictable and smooth across the university portfolio,
- Own client delight as an outcome proactively spotting gaps in the client experience and driving initiatives that close them,
- Coordinate cross-functionally with the Product team to surface and prioritize key feature requirements coming...