**Requisition number:** 2354417
**Job category:** Business & Data Analytics

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**

We are seeking a highly skilled Lead AI/ML Engineer to drive data-driven transformation across our contact center ecosystem. This role will focus on unlocking insights from complex customer journey and contact center data to improve call flows, optimize operational efficiency, and elevate overall customer expe...