Lead and mentor a team of data support analysts, ensuring timely and accurate resolution of support tickets, data issues, and platform concerns
Take a hands-on role in quickly diagnosing and resolving data load failures, access issues, and reporting anomalies across Snowflake, Sigma, and related tools
Monitor daily data health checks and ensure smooth operation of scheduled pipelines and report refreshes
Serve as the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysis
Work closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliability
Collaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutions
Maintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resoluti...
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