Deliver top-notch end-user support in this Lead Deskside Support Analyst position with a leading financial client. Join a mixed remote and onsite role offering a competitive pay rate.
In this crucial role, you will be responsible for providing comprehensive deskside and remote support primarily in a Microsoft-centric environment. This position demands strong troubleshooting skills across hardware, software, and connectivity while managing user onboarding, offboarding, and access requests effectively.
Key Responsibilities:
• Provide deskside and remote support for end users
• Troubleshoot hardware and software connectivity issues
• Support Microsoft 365 applications including Outlook and Teams
• Deploy and maintain laptops, peripherals, and mobile devices
• Assist in user administration and security protocols
Requirements:
• Strong experience in deskside and end-user support
• Proficient in Microsoft 365 applications
• Demonstrated troubleshooting skills...