Lead- Engagement Center

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Date: 8 Jul 2026

Location: Gurgaon, IN

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Company: Hero Motocorp

Function

Harley Davidson BU

Pay Band

M2

Role

Manager- Customer Engagement

A purpose driven role for you

The role will be pivotal for managing operations of H-D and Hero Premium contact centre operations, in addition to creating a Strategic roadmap on adding consumer channels, working on industry best practices and optimising resourcing VS costing, alongside business growth.

A Day in the life

Your key responsibilities will include, but not limited to:

1. Device Customer journey across touchpoints: X440 & CBU:Execution of channels: WhatsApp app BOT/ Web BOT: complete flow from pre-sale...