This position reports to the Correspondence Team Lead and handles all customer & intermediary interactions in alignment with the desired service standards signatory of Singlife - good impressions by the company’s ambassadors attract and retain customers and intermediaries.

• Managing email enquiries using Salesforce and in providing quality response in line with our company’s tone of voice.
• Performing one-stop service delivery in processing customer requests and in achieving high first contact resolution.
• Assisting customers in getting issues resolved amicably and coming up with mitigating solutions as part of customer handling.
• Providing responses to customer via letters and outbound calls, where applicable.

Has strong technical knowledge and experience in Web Communication operations, including handling customer and intermediary enquiries,...