Summary:

Responsible for overseeing on-site operations and monitoring location performance related to financial assistance programs and patient volumes. Tracks and analyzes call center dashboards to ensure key performance metrics are achieved. Provides financial assistance services to patients and their families, including guidance on Medicaid/Charity Care eligibility and program requirements. Assists applicants with completing required documentation, understanding eligibility criteria, and navigating Medicaid/Charity Care guidelines. Collects payments from patients and third-party payers to support the timely recovery of outstanding accounts receivable and ensure compliance with organizational policies and procedures.

Principal Accountabilities:
• Run reports to monitor departmental performance.
• Conducts staff meetings, 1:1s with team members regularly.
• Attends meetings related to the department.
• Monitors the call center dashboard.
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