PURPOSE AND SCOPE:

Leads an assigned Front Desk team responsible for the receipt and processing of calls, facsimiles and emails for patient scheduling and registration into the outpatient access center. Provides support, leadership and subject matter expertise to the team as appropriate, intervening on challenging admission issues when needed. Ensures compliance with divisional and company standard operating procedures, and all local, state and federal regulatory requirements. Embrace intermediate management level responsibilities as directed by Center Manager, Regional Director of Operations, and Director of Support Services as needed. Those tasks include, but aren't limited to: conflict resolution, collaborative reporting on team performance, assistance with evaluations and overall workflow improvement initiatives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

+ Tracks the productivity of the assigned team, working with each Patient Service Coordinator (PSC) to e...