Lead Major Incident Manager

Location: Milton Keynes (Hybrid – minimum 60% onsite)
Contract: Initial 6-month contract
Rate: £364.65 per day PAYE / £467.08 per day Umbrella
IR35: Inside IR35

The Opportunity

We are seeking an experienced Lead Major Incident Manager to lead the response to critical IT incidents and drive Problem Management activities within a fast-paced Technology & Operations environment.

This is a hands-on leadership role focused on maintaining operational stability, minimising service disruption, driving continual service improvement, and delivering high-quality reporting and analysis. Working closely with technical teams and stakeholders, you will play a key role in ensuring service resilience and operational excellence.

Key Responsibilities

* Lead and coordinate the response to major incidents, ensuring rapid restoration of services and minimal business impact.

* Take ownership of complex incidents, pro...