• Operational Levers Tracking and Optimization:

o Monitor and analyse performance across key operational levers such as productivity,
cost reduction, process compliance, process improvement and ensure alignment with
business goals and operational targets.

o Develop and maintain a dashboard to provide real-time insights into operational
performance and improvement initiatives.

• Stakeholder Coordination:

o Collaborate with internal teams (e.g., Operations, Quality Assurance, Production, HR,
etc.) to implement improvement initiatives focused on operational effectiveness and
efficiency, productivity, CSAT.

o Engage with key stakeholders to identify business challenges, gather insights, and
deliver actionable solutions.

o Ensure clear and effective communication across departments to drive alignment on
objectives and timelines.

• Continuous Improvement Initiatives:

o Lead efforts to identify opport...