Become an integral part of Harry Rosen as an Assistant Operations Leader in Toronto, Ontario. Focus on team leadership, efficient process management, and superior customer service.
In this full-time role, you will work alongside the Operations Leader to schedule and guide teams, ensuring compliance with retail standards and optimizing operations. This position emphasizes developing non-selling roles, enhancing team performance metrics, and maintaining a high standard of customer service. Your expertise will drive significant improvements and engagement across teams.
Key Responsibilities:
• Design schedules to maximize productivity and control costs
• Ensure that team members meet service standards
• Analyze transaction errors in collaboration with store leadership
• Oversee timely payroll processing and non-selling expenses
• Provide regular coaching to achieve operational excellence
Requirements:
• 3-5 years of experience in retail leadership
• Strong foc...