**This position requires 5 days a week on site., 40 hours per week**

**The position is only offered in the locations provided**

**Location: Atlanta, GA**

**Relocation is not offered for this position**

The Performance Architect serves as a strategic partner to Customer Care center leadership, helping identify performance opportunities and align business needs with effective solutions. This role works closely with General Managers, Operations Leaders, Learning Design, and Delivery teams to diagnose performance challenges, recommend targeted interventions, and improve employee performance, customer experience, and business results.

Performance Architects focus on performance outcomes—not just training—by evaluating root causes and implementing solutions that may include coaching, learning, communications, process improvements, performance support tools, and leader enablement strategies.

**Key Responsibilities**

+ Partner with...