As a Lead Product Designer (IC3) for Freshservice—our flagship Employee Experience platform—your mission is to transform highly complex, enterprise-grade workflows into seamless, intuitive, and delightful experiences. In this role, you won't just design interfaces; you will lead strategic design initiatives, champion user needs, and mentor a growing team. Success means executing with deep technical precision while demonstrating the cross-functional agility and learning adaptability required to thrive in a fast-paced B2B SaaS environment.

Impact You Can Create

• Influence Product Strategy: Partner with and influence Product and Engineering leadership to prioritize critical design problems, integrating user-centric solutions directly into the core product roadmap.

• Translate Insights to Action: Turn deep qualitative and quantitative user research into impactful, ...